1. Introduction

Welcome to SovereignGents (“we” or “the company”) website www.sovereigngents.com (hereinafter referred to as the “Site”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, protect, and handle your personal information, and informs you of your rights when using our Site.

By using this Site, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us
When you register, make a purchase, subscribe to newsletters, enter competitions, or contact us, we collect the information you voluntarily provide. This includes:

• Name
• Contact details (email, phone number, address)
• Payment information (credit card, billing address)
• Account information (username, password)
• Any other information you provide through communication with us

2.2 Information We Collect Automatically
When you visit our Site, we may automatically collect certain technical information, such as:

• Your IP address
• Browser type and version
• Operating system type and version
• Time and date of access
• Pages visited and browsing behavior
• Other information collected via cookies

2.3 Information We Receive from Third Parties
We may receive information about you from third-party partners, advertisers, and analytics service providers, which is used for customized advertising and marketing purposes.

3. How We Use Your Information

The personal information we collect is used for the following purposes:

3.1 Provide Services and Fulfill Contracts

• Process orders, payments, and deliveries
• Provide requested products or services
• Create and manage your account
• Communicate with you and respond to inquiries

3.2 Improve and Personalize Our Services

• Analyze user behavior to optimize site performance
• Recommend relevant products and services based on your interests
• Enhance the functionality of the Site

3.3 Marketing and Advertising

• Send you information about new products, promotions, or special offers (with your consent)
• Conduct targeted advertising based on your preferences

3.4 Legal Compliance

• Ensure compliance with legal, tax, and regulatory requirements
• Handle legal disputes and claims

4. Use of Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience and gather information about your usage of the Site. Cookies help us remember your preferences, login details, and shopping cart content.

4.1 Types of Cookies

• Necessary Cookies: These cookies are essential for the website to function.
• Performance Cookies: These cookies collect information about site usage to help us improve performance.
• Functional Cookies: These cookies enable enhanced functionality and personalization.
• Advertising Cookies: These cookies are used for targeted advertising and measuring ad effectiveness.

You can manage or disable cookies through your browser settings, but this may affect some features of the Site.

5. How We Protect Your Data

We take appropriate technical and organizational measures to safeguard your personal data, such as encryption, access controls, and regular security audits to prevent unauthorized access, disclosure, alteration, or destruction.

Despite our efforts to protect your information, no data transmission or storage system can guarantee 100% security. While we strive to protect your data, we cannot fully ensure its safety.

6. Data Storage and Retention

6.1 Storage Locations
Your personal data may be stored outside the European Economic Area (EEA) and processed by us or our service providers in these regions. We will ensure that appropriate safeguards are in place to protect your data.

6.2 Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. When it is no longer needed, we will securely delete or anonymize your data.

7. Your Rights

Under data protection laws, including GDPR, you have the following rights:

7.1 Right of Access
You have the right to request a copy of your personal data held by us.

7.2 Right to Rectification
You have the right to correct or update any inaccurate or incomplete personal information.

7.3 Right to Erasure
In certain circumstances, you have the right to request the deletion of your personal data.

7.4 Right to Restrict Processing
You have the right to request a restriction on the processing of your personal data in certain situations.

7.5 Right to Data Portability
You have the right to request your personal data to be transferred to you or another service provider.

7.6 Right to Withdraw Consent
If we rely on your consent for processing, you have the right to withdraw it at any time.

To exercise these rights, please contact us at: info@sovereigngents.com.

8. Third-Party Websites and Services

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before using those sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with the revised date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

SovereignGents
Velocity Tower, 10 St Mary's Gate, Sheffield, S1 4LR, England
Email: info@sovereigngents.com
Website: www.sovereigngents.com